OUR PRIVACY POLICY

At Singing Rainbow, Inc., customer privacy is a top priority. We will never rent, sell, exchange or in any other way give out our customer names, email addresses, purchase histories, or any other information about our customers. Your credit card information is safe on our secure SSL encrypted order form. No paper trail with any of your credit card information goes in the trash - we shred it. We keep any and all information about you strictly confidential.

ALL THE THINGS YOU NEED TO KNOW TO COMPLETE YOUR PURCHASE:

1. Thank you for reading this. We wish you much joy with your new bowls.

2. Please look to see what is in stock in the ONLINE STORE at http://discoverthesound.biz/osc/ These order pages have secure encryption for the transmission of your credit card and personal information. This means that other people cannot intercept it while it is in transit. This technology is called SSL, and makes it very safe and easy to shop at our website.

3. To ensure that everyone receives a brand new bowl and striker in perfect condition, we encourage you to be really sure of what you want before you order it, especially the size. Will the bowl fit where you envision keeping it? If for some unforeseen reason you decide to return your bowl, please call or email us for a Return Authorization Number. Please decide no more than 7 days after receiving your bowl. We appreciate this courtesy. Bowls that are sent back more than 14 days after having been received will be subject to a 15% restocking fee.

4. All shipments are insured. If the unusual event of damage happens, we swiftly replace your bowl. Your satisfaction is important! In fact, UPS will come to your door to pick up the broken one.

5. For your convenience, payment may be made by US check, US money order,VISA, MasterCard, Discover, or American Express. No sales tax except in Texas. We do not accept PayPal.

6. It can take between 2 and 3 weeks for your bowls to arrive for US orders, but they often arrive more quickly. Most bowls to the 48 contiguous states ship UPS ground, insured, in double, carefully-packed boxes.

7. Shipping per bowl in the 48 contiguous states is $15 for sizes up to 10", $20 for 11 and 12, $25 for 13 and 14, $30 for 15 and 16", $45 for 18", $59 for 20”, $79 for 22”. Canada, Hawaii, and Alaska ship UPS Ground or occasionally Priority Mail for small bowls, with the price dependent on your postal code.

8. For other countries we also ship by UPS. The price depends on your location and the weight and volume of your purchase. We have new lower rates for international UPS shipping. To get the UPS shipping cost, please email us exactly what sizes you want along with your FULL address with POSTAL CODE.

9. One or two bowls 12" and smaller may sometimes be shipped to Australia, Japan, most of Europe, Hawaii, Alaska, Puerto Rico and the US Virgin Islands by Priority Mail. Larger orders need to go by UPS.



10. Every bowl is unique, and may have some visual markings such as misty lines, ridges, freckles, faint stripes, tiny grains of quartz in the bottom or other patterns. In the edge beveling, a slightly rough lip or teensy serrations may occur from the cutting process, as well as tiny smoothed-out chips where the finishing blade started its cut. All of these conditions are normal for quartz crystal bowls (this is not lead crystal serving ware!) and do not affect the sound or performance of the bowl. All bowls sold anywhere may have these very minor conditions - we just prefer to give you every detail before your purchase!

11. Bowls come in a beautiful range of tones. A few available as "perfect pitch" have a higher cost. (Usually needed only by recording artists.) Perfect pitch bowls are very rare. The manufacturer now charges us much more for perfect pitch bowls and Note F Heart Bowls and Note F# Thymus bowls. Customers who purchase perfect pitch bowls often get them one at a time. For international orders, where the bowls must all be shipped at one time to save on shipping costs, please do not request perfect pitch bowls..

12. You will totally enjoy having a quartz crystal singing bowl. Have you read our Choosing Your Crystal Bowls page yet? Of course, ALL the bowls are wonderful! And thanks for your order!

13. Singing Rainbow is purely retail at a discount. We are not involved at all in selling wholesale or assisting with product lines.

14. For international orders, the most economical shipping is to have a MINIMUM order of 3 bowls in sizes which can be nested together into ONE box (such as 10, 12 and 14 inch bowls) delivered by UPS International. Please also be aware that as many as 5 bowls can be packed into one box and that box travels for the about the same shipping charge as if there were only one bowl within it. This is because freight companies charge for "dimensional weight", where the size of the box is as important as how much it weighs. So you and a group of friends can get a great bargain by ordering together. Full chakra sets of 7 or 8 bowls can be nest packed into only 2 boxes, which minimizes your shipping costs.

15. Sometimes we can ship small clear bowls and up to 10 or 12 inch frosted bowls by Priority Mail or Express Mail to most countries except Mexico. (Only UPS to Mexico.) Some countries, such as Japan, can have bowls mailed that are as large as 12 inches, but the size limit is generally a 14 inch cube box - the size of the outer container for a 10 inch bowl. Express Mail is good because it includes insurance and has a tracking number. These packages also move rather quickly though customs in most countries. 

Obviously, the circumstances for each order are different, and we would be happy to discuss international shipping options with you. Please email your full shipping address with POSTAL CODE and the sizes of all the bowls that you want in order to get a quote for shipping. We do LOTS of international shipping and the bowls arrive in excellent condition.


16. Singing Rainbow is required to complete a customs declaration form for all international packages which includes value, description, and origin of goods. If your order is being shipped outside the USA, your package will be subject to duty, and/or taxes, and/or a customs brokerage fee, at the rate that is imposed by your country. You will be responsible for these additional costs. Singing Rainbow is not able to tell you what costs the government of your country will charge.